If you have any questions, please feel free to contact us!
(we don't bite)

1. What will I get back when I place an order?
You will receive in the mail your original photo(s) and print(s) of the restoration. If you ordered additional prints, you will recieve these as well.

2. Do you alter the originals?
No. Our retouching services are done digitally, your original will be returned to you unmodified.

3. My photos have mold & stains. Can you restore these?
Yes. These photos can be restored. Plus, the more info you can provide about a specific photo (i.e. the location of the shot, what should be in the background if missing, etc.) the more acturate the restoration. Do not worry if little is know about the photo as a high quality restoration can still be achieved using our custom techniques.

4. Can I send you photos in frames?
Yes. If for any reason you do not want to remove the photo from the frame just send everything "as is". Please note the photograph will be taken out of the frame for restoration purposes and placed back in it when shipped back to you. If the photo cannot be removed from the frame without further damage, then we will arrange to scan in the most accurate fashion possible.

5. Do you restore old artwork?
Yes. However, it depends on the size of the artwork. Remember, the restoration is a print of the original, We do not modify the original. For more information please call me at 972-257-0853.

6. I've got photos in my computer. How do I get these to you?
Instructions on how to do this are on the order & shipping page.

If you have any questions as to how to do this please feel free to call us at 972-257-0853 and we will be happy to assist.

7. How do I place an order?
You can order 4 ways:

Print & Mail Order : Go to the order & shipping page and print out the form. Fill it out and mail it along with the pictures to Attn: Lap Cat Studio, 4303 Madera Rd., Irving, TX 75038. You may also mail us a disc, however the photos on disc must be a resolution of at least 300 dpi and saved in an uncompressed file format. See the order & shipping page for details.

Email: You may scan or have your photos scanned and email them to us for retouching and/or restoration.

Call : You may also place your order over the phone by calling 972-257-0853 and either email your photos or mail them via postal service.

Locally in the Dallas/Ft. Worth area: We can meet with any local D/FW area resident to pick up photos and discuss pricing.

8. How should I package my photos for mailing?
Photo Mailers are appropriate packaging for newer photos or negatives that just need color correction or retouching done. If the photo is old or damaged where it is extra fragile, we reccommend that you:

Sandwich the photo carefully between two pieces of thick cardboard (the edges of the cardboard should extend at least 1 inch beyond the photo

Tape the cardboard together on its edges.

Place in an appropriate express mailer and express mail it to:
Lap Cat Studio
4303 Madera Rd.
Irving, TX 75038

9. How long does it take to complete my order?
It depends. One photo that has moderate damage usually takes about a week to process during most of the year if you are ordering prints. The closer we are to a holiday, the longer it may take. Rush orders are available at additional cost. Please call for an estimate.

10. What if I am not satisfied with the results of the restoration?
If you are not satisfied with the results at the time you see the digital proof, let us know and we will refund 100% of your deposit (if applicable) and charge you nothing.

11. Do you do restorations or modifications of product or commercial photos?
Yes. We have expertise in commercial photo preperation and modification.

12. I only have the negative to the photo I want restored/retouched, can you still help me?
Yes! We can scan your negative or other transparency and make the necessary corrections the same way we would a print.

13. Can I see the results of the restoration before the prints are made?
Yes! We will post the results of the restoration online if you would like to see it before it is printed.

14. Do you ship your work overseas?
No. All of the work we are sent is done right here - your original files and photos never leave our hands.

Back to the top

1. What will I get back when I place an order?

2. Do you alter the originals?

3. My photos have mold and stains, Can you restore these?

4. Can I send you photos in frames?

5. Do you restore old artwork?

6. I've got photos in my computer, How do I get these to you?

7. How do I place an order?

8. How should I package my photos for mailing?

9. How long does it take to complete my order?

10. What if I am not satisfied with the results of the restoration?

11. Do you do restorations or modifications of product or commercial photos?

12. I only have the negative to the photo I want restored/retouched, can you still help me?

13. Can I see the results of the restoration before the prints are made?

14. Do you ship your work overseas?